![]() ![]() She pointed to Florida’s lowering unemployment rate - 4.8 percent in April, representing 487,000 out-of-work Floridians from a workforce of more than 10 million - and twelve consecutive months of job growth as factors in the state’s decision. Oglesby said although the department prioritized increasing customer service staff during the height of the pandemic, it had always planned to phase out the call centers as the economy rebounded. “You made a substantial difference in the welfare of your fellow Floridians. “The State of Florida and its citizens needed your help and you delivered,” one email from the company’s human resources team states. This week, though, Emilie Oglesby, another agency spokeswoman, said the agency “was not fully satisfied with the work was providing.” But again, emails sent to Titan employees and provided to the Sentinel say differently. But AECOM and UDT said the state told them it was because of lack of funding and had “assured us this is in no way attributed to our performance on this contract.”Īt the time, Tiffany Vause, a spokeswoman for the Department of Economic Opportunity, said the agency ended contracts with some of its vendors in favor of keeping on other companies “who have provided higher skilled and fully trained representatives” - referring to Faneuil and Titan Technologies. When the state shuttered AECOM and United Data Technologies’ call centers last summer, the agency said the companies were fired because of poor performance. Those contracts totaled about $23 million and provided at least 1,000 call reps. The state previously severed contracts with three other companies that were helping callers, including AECOM based in Los Angeles, United Data Technologies in Miramar and Faneuil in Hampton, Virginia. ![]()
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