![]() Add some words of encouragement – We've all made mistakes, so add some words of encouragement at the end of your email.Offer a solution – If you can offer a solution, now's the time to do it.The wrong date on a meeting is low-risk the incorrect price to a customer is high-risk, for example. Provide context – Explain the impact of the error.Politely point out the mistake – Describe what they've done that's wrong.As well as pointing out the error, offering support canĬorrecting a mistake someone else has made involves following this message structure: Or, they may need extra training on systems. Offer support – Sometimes, the person will need a chance to chat about their error.Point out mistakes to just one person (if possible!) – Whether it's correcting a mistake, delivering negative feedback, or sending a reminder, try not to hit "Reply All." A personal message delivered directly is much more effective and appropriate.If it's urgent, say so – You can be polite, but push for a solution if the issue is critical.It says a lot about you (and it's not good). Don't upset or offend someone with a rude email. Be polite and professional– Even if someone has made a grave error, politeness pays.If you're going to correct someone, understand that it could impact their emotions, and be a pro about it. that's as outdated as a Microsoft web browser. "Pls fix, thx." This email (or any variation on it) is the typical 90s-style managerial B.S. Correcting someone in an email is a sensitive issue that can have a massive impact on the individual who has made the error.īefore we get to what to say in a correction email, here's what not to say in a correction email. Sometimes you'll pick up an error in an email that could cause inconvenience, embarrassment, upset, or offense. Don't believe us? Skip straight to the samples! 2. ![]() ![]() In fact, you can achieve this in just a few lines. If it's a meeting invite, for example, provide the correct date/time/location.ĭon't worry if this seems a lot to take in it's pretty simple to put into practice. Outline the next steps you will take to solve the problem – This is the critical part of your message.If you've sent the wrong product, for example, tell the customer they'll soon receive the correct one. Provide a solution – Acknowledging a mistake is crucial, but you must suggest a solution.Take responsibility – You did the (very minor) email crime now it's time to do time and take responsibility.Apologize for any inconvenience caused – In most cases, the impact won't be major – but it's important to apologize if it could have an impact. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |